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Your Satisfaction is Our Goal
Returns and Exchanges
Returns and exchanges on products are accepted within 30 days of delivery (US only). Sorry, no returns on International orders (exchanges only). Returned items must include a receipt or a legible copy. Refunds available on individually ordered items and complete kits only*. In the case of a damaged item or an incorrect color shade, exchanges can be made on items from multiple piece kits. Only one item from a multi-item-purchase of a product (2 or more) may be returned or exchanged. Refunds and exchanges valued over $250 are not available. Please make your selection carefully when ordering more than one individual product or when placing a large order. Refunds are issued to the original debit/credit card, your PayPal account, or by a mailed check. Allow 20 days for us to process your refund or exchange. Damages from shipping must be reported within 48 hours of receipt. We will gladly refund any shipping costs if the return is a result of our error only. C.O.D. packages cannot be accepted. Heavily used items cannot be returned. Returned items are destroyed and are not returned to stock.
(* Sorry, no refunds or substitutions for the CD-ROM program, kits which contain the CD, or individual items from multiple piece kits (except for color shade.)
Please print and fill out the Issue Resolution form when requesting a refund, exchange, or replacement.
Send your product return and/or Issue Resolution form to:
Studio5ive Skin System
2525 Arapahoe Ave Unit E4 Box 106
Boulder, CO 80302
To contact us by email, click here.
Unauthorized Returns
No refund or exchange will be issued if a returned package received by Studio5ive does not comply with the rules stated above. In this case you will be advised by email that your returned package will be held for 30 days pending your compliance with our return policy. After that time, no refund or exchange can be issued.
Secure On-line Ordering
Studio5ive Skin System provides the highest level of secure on-line ordering. All credit/debit card and personal information is transferred, processed, and briefly stored on our secure server. Following the transaction, all information is deleted from the server.
Privacy Policy
All of your information, including name, address, and e-mail address are held strictly confidential and will never be sold or distributed to anyone. For your convenience, an e-mail will be sent to you confirming your order. Please contact our Customer Service Dept. at studiohelp@studio5ive.com if you do not want this order notification service.
Lost or Stolen Packages
US Postal Service (US PS) tracking numbers are assigned to all outgoing packages. Refunds are not available on lost or stolen packages if US PS documentation verifies that your package was "delivered" successfully. When placing an order with Studio5ive, please make all necessary arrangements so that your package may be accepted or properly secured even if you are not available to receive it. If you live in a multi unit building or at a location where public access is frequent, or if your mailbox is too small to receive large packages, and/or you are unavailable at the time of delivery, please make arrangements with a second party, such as a building manager or neighbor, for acceptance of your package. US PS Signature Confirmation may be required on orders exceeding $200 in value, or orders delivered to a multi-unit building. An email will be sent to you if US PS Signature Confirmation is required.
Legal
By accessing and browsing this web site, you accept, without qualification or limitation, the following terms and conditions:
The Studio5ive web site, and Studio5ive Skin System product names and packaging are protected from unauthorized use by US and International copyright and trademark laws. Studio5ive Skin System™, Studio5ive.com, Studio5ive™, the S5™ logo, and their combined form, are trademarks of and are owned by Studio5ive Skin System.
You may not use, nor are you granted the right to use, any of Studio5ive copyrights and trademarks (registered or unregistered).
Studio5ive prohibits use of our logo as a link to any web site unless permission for such a link has been provided in advance and in writing by Studio5ive Skin System.
Studio5ive products are distributed and sold by authorized distributors and retailers, and through the Studio5ive.com web site. Products obtained from any other source are not guaranteed and we accept no liability for them.
No part of this web site, including the text, photographs, graphic designs and images contained therein, may be duplicated, transmitted, modified, distributed (electronically or other) or used in any other way for any commercial, non-personal, or public use without the prior written consent of Studio5ive Skin System.
This web site's content, including proprietary information and trademarks, registered and unregistered, is owned by Studio5ive Skin System. Misuse, misappropriation and infringement of the above described can and will result in legal action afforded under US and International laws.
Studio5ive Skin System makes no warranty or representation about the legality of any sites linked to the parent site of Studio5ive Skin System (studio5ive.com). All linked web sites are independent from Studio5ive Skin System, and we assume no control or responsibility with respect to information provided by them. Studio5ive Skin System does not endorse the products, services, activity or content of any linked sites. Studio5ive Skin System disclaims all responsibility and liability for any damage, loss, or injury associated with linked sites. This web site may direct you to a second party site which may contain information that some people find offensive. These links are provided as a courtesy to our adult visitors only. If you are concerned about the content of linked sites, you are advised not to visit them. Links from this web site are not limited to a specific links page and may be included on other pages which reference articles related to the interests of men. You agree to a waiver of liability for Studio5ive, its employees, officers, contractors, successors or assigns of each, for any damages whatsoever arising from or related to the use of linked web sites.
Studio5ive Skin System does not knowingly solicit information from minors. Minors are not eligible to use our service unless under the supervision of a parent or legal guardian.
Studio5ive Skin System uses reasonable efforts to include up-to-date and accurate information; however we make no representations or warranties with regard to web site information and we assume no liability for omissions and errors therein.
Studio5ive Skin System is not responsible for the claims or warranties of our products posted on other web sites or provided from other electronic or media sources.
Studio5ive Skin System reserves the right to refuse or cancel any order placed for product(s) or service(s) listed incorrectly due to typographic error.
Studio5ive reserves the right to limit the number of items purchased through this web site and cancel any order, confirmed or not, as it sees fit. Please see our return policy for additional terms. All credit cards used in a transaction that has been cancelled or refused will be credited for the full amount of the purchase.
You agree to a waiver of liability for Studio5ive, its employees, officers, contractors, successors or assigns of each, for any damages whatsoever arising from or related to the use of the Studio5ive web site. This waiver of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may incur, even if Studio5ive is notified in advance of the potential for any such damage.
Studio5ive reserves the right to revise the terms set forth above at anytime. All revisions are posted on this page and will be immediately effective thereafter.
By visiting or purchasing from this web site, you are deemed notified of and are bound by any changes to these terms and conditions.
Studio5ive reserves the right to change information and content included on this web site without prior notice.
This web site is intended for informational and entertainment purposes only and is not intended to provide medical information or advice.
This web site is made available on an "as is" basis and without any implied or express warranty of any kind including, but not limited to, the implied warranty of fitness or merchantability for a particular purpose.